Contact Us

Got a question about a sweepstakes casino, spotted something on nationaltrainday.com that needs a second look, or just want to tell us we missed a platform worth covering? This page explains the best way to reach us and what we're able to help with.

What we can help with

Social Casinos is an independent research and comparison site covering sweepstakes and social casinos available to US players. We're not a casino ourselves, and we don't operate any of the platforms listed on this site — so there's a limit to what our team can resolve directly. Where we can genuinely help:

• Corrections — if a welcome offer, eligible-state list or coin structure we've published looks out of date, tell us and we'll check it against the operator's current terms.
• Coverage suggestions — if you think a platform belongs on our list of sweepstakes casinos, let us know and we'll take a look.
• General feedback on how we rate, rank or explain the sweepstakes model, including anything you found confusing.
• Questions about how this site works, how we're funded, or how our editorial process runs — our About Us page has more on this too.

What we can't do

Because we don't run any of the platforms we review, there are some things that fall outside what Social Casinos can assist with. If your question relates to any of the following, it needs to go to the operator directly rather than to us:

• Account access, password resets or login issues on a specific casino site
• Redeeming Sweepstakes Coins, checking a redemption status, or identity verification (KYC) for a specific account
• Deposits, purchases of Gold Coin packages, or billing disputes with an operator
• Technical bugs, app crashes or game glitches on a specific platform
• Confirming whether a particular site is legally available in your state — operators set and update their own eligible-state lists, and we'd only be repeating what's published on their terms page

For any of the above, look for a "Support," "Help" or "Contact" link on the platform in question — most sweepstakes casinos list an in-app or email support channel, and they're better placed to look into your account than we are.

Before you get in touch, a few things worth knowing

A handful of common questions come up often enough that it's worth covering here rather than waiting for you to ask:

• No purchase is necessary to play. Every legitimate sweepstakes casino offers a free way to participate, and buying Gold Coin packages is optional, not a requirement to enter promotions or redeem prizes.
• Availability varies by state. Sweepstakes casino laws differ across the US, some states restrict or prohibit this model entirely, and operators decide for themselves which states they serve. Always check a platform's own terms before signing up.
• Redemption isn't instant or unconditional. Most platforms require identity verification, minimum redemption thresholds and compliance with their terms before Sweepstakes Coins can be redeemed for prizes.
• If gambling-style play stops feeling fun, help is available. Our Responsible Gambling page lists resources if you or someone you know wants support.

Our Terms and Conditions page also covers how we operate, how content on this site is put together, and the limits of what we're responsible for.

Reaching the sweepstakes casinos we cover

If your question is really about one of the platforms featured on nationaltrainday.com — Spinblitz, Crown Coins, Lone Star, Free Spins, SplashCoins, MegaBonanza, Spree or Crash Duel, for example — the fastest route is usually the support channel on that operator's own site or app. They hold your account details, verification status and transaction history; we don't. We can, however, help you understand what to check before you sign up, such as which states an operator serves, what its welcome offer actually requires, and what a redemption threshold looks like in practice.

Sending us a message

Where a contact form or email address is provided elsewhere on this site, that's the channel to use for corrections, coverage suggestions or general feedback. When you write in, it helps to include:

1. The page or platform your message relates to
2. What you noticed or what you'd like us to check
3. Any link, screenshot or date that helps us verify it

We read every message that comes in. We can't promise a reply on every one, and we're not able to give personal advice on gambling law, tax obligations or individual account disputes — but corrections and coverage tips do get looked at and, where they check out, reflected in what we publish.

A note on independence

Social Casinos may earn a commission when readers click through to a listed operator, and this page and our ratings elsewhere on the site are unaffected by that. Getting in touch to flag an error or an outdated offer doesn't change where a platform sits in our rankings — accuracy does.